Thursday, May 13, 2010

UNITED IN FEAR

The Mumbai Terror Attacks

The ultimate marketing lesson for a political party in search of a decisive voter endorsement is simple: do not milk the traumatic power of terror attacks to score political brownie points. Terror creates fear, no doubt; but it also unites citizens in an unprecedented manner. For decades to come (or unless a bigger attack happens in future), 26/11 will remain etched in the Indian memory as the equivalent of the 9/11 attack that shook America and convulsed the world. Assembly Elections in many states including Rajasthan & Delhi were scheduled around that time. And in what turned out to be a marketing blunder, the BJP took out full page ads in newspapers asking citizens to vote for a party that could protect them from such attacks. The citizens voted no doubt, but not for the BJP and gave a ringing endorsement to the Congress in Delhi & Rajasthan. Reason: voters found that the product attribute of BJP was definitely not superior to that of the Congress when it came to tackling terror attacks. And it found the ‘fear and hate’ inducing ads distasteful. Of course, there have been occasions when playing on fear has worked – as the Congress did successfully after the assassination of Indira Gandhi in 1984. Has the Indian consumer evolved?!

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Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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