The world does not end in one quarter...

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4Ps B&M: Slowdown impact?
Slowdown impact has been there and more in recent times. Input costs have gone up over the last two years. We had to increase MRPs as there was significant inflation across the board. However, at the same time, we concentrated on delivering better quality competitively. So price change was not just a commercial decision, but a combination of handling costs and increasing consumer value. There could have been an impact on our volumes, but then the world does not end in one quarter.

4Ps B&M: What is your take on competition?
Britannia is comparatively in a stronger position in the biscuit market and is the market leader. We feel confident that we will be able to take on any challenge. We have healthy respect for competition. For us, the key criteria is to increase our market share.

4Ps B&M: Which strategies find Britannia in a good stead?
Over the least few years, a lot of effort has been put in strengthening our brands, in terms of USP, advertising, product mix, packaging, et al. Therefore, we have a robust and healthy all round growth. We chased consumption opportunities everywhere and increased our tonnage by 15-20% yoy. We also made significant changes in our ‘go-to-market’ strategy.

4Ps B&M: Some say that you are not aggressive with new launches?
The only new category in the biscuit space in last one year was nutritional biscuits – NutriChoice launched by us. There were no other product launches. We’ve certainly done more than competition but yes, we’d like to do more.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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The response towards IPL this season is much lower than last year

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Having said that, companies are also significantly subdued in their marketing push with IPL this time, especially when the so-called ‘Slowdown Blues’ are riding the sentiments in the economy. “The response towards IPL this season is much lower than last year. This is a natural transition, as there was a lot of hype around the first season of any event, which tones down by the second season; the economic slowdown has made the situation even worse,” feels Anita Nayyar, CEO, Havas Media. It’s not that the brands are no more interested in IPL season 2; viewership figures (TRPs as high as 10) for last year’s IPL are tempting enough for marketers to take a closer look at, even this season of IPL. But clearly, brand investments are becoming difficult. Although the difference may not be huge, marketers are certainly more cautious this time. Shubhoshekhar Bhattacharjee, CEO, Planman Motion Pictures, comments, “One has to realise that the economic downturn does not mean that this cricket crazy nation will stop watching cricket, especially IPL, which in turn provides an opportunity for good brand visibility.” Utkarsh Singh, Head - BD, Rajasthan Royals opines, “There are surely lesser number of brands investing in IPL this time as compared to the last season. But the level of engagement of those investing is much deeper.”

However, unlike the last season, marketers have become very choosy in their approach and very cautious about the teams they are associating with because they want to make the most out of their dear money. While many teams have already bagged a handful of licensing and co-branded deals and other innovative brand associations, many teams are struggling to get to open their innings on this front. For instance Mumbai Indians are yet to finalise one as Tushar Pania, Media Manager, Mumbai Manager confessed to 4Ps B&M “We haven’t finalised any deals, so far. We are in middle of talks with marketers and advertisers. ”

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Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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Focus on your communication

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Seen the latest ad from India’s leading insurance provider LIC. Haven’t? Well, it talks about the needlessness of adding two K’s to your name to change your professional fortune. Okay, caught the latest Tata Safari Dicor commercial? This one pointedly rubbishes office politics in these troubled times and asks consumers to ‘Reclaim your life’. India’s largest private bank ICICI is doing a lot of ‘rely on us in bad times’ ads; Honda City’s sedan cruises along rough terrain with an ‘enjoy your challenges’ tag line...

If you are still not getting the point – guess its back to the schoolroom for you. Fact is every marketer worth his salt (or should we say 4Ps?) is sending out ‘loaded’ missives to his consumers these days. He’s trying to build a common agenda with consumers and make a moot point about the emotional connect in these unhappy times so that the consumer should buy his brand. Agrees Anisha Motwani, Executive VP-Marketing, Max New York Life Insurance (MNYL): “Times are cautious. Therefore, the message should have a ‘re-assuring’ communication strategy. The tone and content of advertising should be re-assuring that your money is safe with us.” To communicate its credibility, MNYL recently began spreading the message that their international partner, New York Life is the only American financial organisation that has been untouched by the US economic turmoil.

And that perhaps is the reason for all the optimism floating around in the air. Yeah! You guessed it right – because people want to hear good things (especially the overtly optimistic, never say die, Indian people!!).

Big 92.7 FM, the biggest private FM player as per the number of channels and reach – is similarly attempting to cash in on consumer apathy to negative messages. Their ‘Don’t Worry; Be Happy’ theme is receiving rave response. Says Nirupam Sonu, VP – Programming, BIG 92.7 FM, “Honestly there is a lot of negativity in the air. So, we need someone to tell them to be happy and take them a little away from their troubles.” Besides the daily doses of laughter, the station has a programming line up that hosts visionaries and CEOs who give tips on how to stay motivated at the workplace, how to secure jobs, manage expenses, et al, during these tough times. “It is not just about recession and gives no gyan as to when the bad times will end. Instead it is just our initiative to help our listeners,” says Sonu.

Besides the message itself, medium choices and exorbitant ad rates are other niggling worries for marketers. The trick it seems is to review your media budget allocations to maximise value. Little surprise that a host of marketers are lining up media houses to review their options. Chirantan Chandran, Partner-Client Leadership, Mindshare adds that “clients are of course looking for better rates but moreover, the major deciding factor for them is ROI and the accountability of investments. They have become more careful about each step they are taking, they are seeing what they are receiving in lieu of what they are doing in fact what they are investing.” Titus, ex-Senior Creative Director, O&M suggests innovative media vehicles for generating better bang for their bucks. “Communication is changing. We are all awakening to the fact that television can’t solve all the problems,” he says.

TV sure can’t solve problems. Just like chanting, praying and generally invoking the God of good times to banish those depressing thoughts, TV can at best play along the tunes of hope. But the fact is that there is a lot of hope for marketers and companies that can think out-of-the-box. Out-of-the-box need not be out of the world; but it does mean you actually end up feeling good in these so called bad times.

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Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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2009 IS THIS THE DO-OR-DIE YEAR FOR Anil D. Ambani?

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While his energy plans may need a boost, Anil Ambani’s BIG plans in entertainment and media are going great guns at the moment. The year 2008 saw Reliance BIG Entertainment reach two significant milestones. The first was the dream like deal with US based DreamWorks SKG controlled by the legendary Hollywood film maker Steven Spielberg. The deal, worth $1.5 billion has both ADAG and DreamWorks equally sharing equity in a new vehicle based in Los Angeles that will deliver six movies every year. Considering that an average Hollywood movie costs at least $100 million to make, you are again reminded that Anil Ambani thinks BIG all the time! The deal with Spielberg was not the only connection to be established with Uncle Sam. BIG Entertainment also acquired more than 220 movie theatres across United States. And these are not the niche ones that show Bollywood movies to NRIs! Many in the industry think this move is a gamble that could prove costly in the long run. In fact, the original promoter of Adlabs (which Anil Ambani acquired and absorbed into his entertainment empire) publicly aired his unhappiness with these strategic moves and resigned from the board. Not that Anil Ambani was fazed!

The other milestone for BIG was the launch of Reliance BIG DTH services (through the RCOM platform) with a lot of hoopla. Apart from old players Dish and Tata Sky, Anil Ambani will battle it out here with familiar rival, Sunil Bharti Mittal. As per market reports, the venture has already captured 15% market share in just three months and crossed the magic figure of 1 million subscribers. Says Sanjay Behl, Group Head, Marketing & Branding, “Our features are designed for easy manoeuvrability in the most user friendly manner. Such user friendly initiatives will help us maintain our leadership position in the evolving Indian DTH market.”

That’s good news no doubt. But Anil Ambani will not really find much time to celebrate such “small” victories this year because really BIG challenges and hurdles lie in 2009 and beyond. His ambitious forays into energy, infrastructure, power and telecom will require huge investments, both in terms of equity and debt. Take the power sector for example. Just 1 MW of capacity needs a capital investment of Rs.5 crore or so and we are talking of more than 50,000 MW! By any yardstick, the younger one in India’s most famous sibling rivalry will not find it easy to raise the money, especially with liquidity troubles plaguing all and sundry. His backers can only hope that he draws inspiration from his father and pulls up many rabbits from his hat. He has a huge incentive: after all, if he fails, it is Mukesh who will well and truly inherit the Ambani legacy!

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Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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Beat this – 10 million in 2010!

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Tourism has not forsaken India, and hoteliers can only rejoice. Leela Nandan speaks to 4Ps B&M...

Qs: Last year was not so good a year for tourism in India. What’s your take on that?
Ans: First of all, I will not agree to the fact that 2008 was not a good year for tourism in India! When we look at ourselves, we may have grown by just 6% over the previous calendar year, but then compare it with the world average – it is far more, because the world grew at only about 2-3%! Definitely this is despite the fact that there was a global meltdown and that there were terror attacks. So that is definitely a very positive thing for us, and in numerical terms, we had 5.37 million arrivals in 2008 as compared to just 5.08 million in 2007. That itself is an indication of the fact that people are continuing to travel to India, and in the month of December ‘08 alone, we had 5.22 lakh people who came to India as compared to 5.96 lakh in Dec 2007; and all this despite the fact that the Mumbai incident happened just before the month of December. So, I think that all this indicates that people the world over do take tourism in India very seriously.

Qs: But what has been the price that Indian tourism and hospitality Industry paid for ‘terror’?
Ans: When you talk of price paid, you can only look at it in numerical terms. We continue to have visitors coming to India in December and in this New Year. We also had more foreign exchange earnings. We also had more than Rs.50,000 crore earnings accruing to our foreign exchange exchequer because of tourism. Therefore economically also the sector has done well.

Qs: It is said that proactive marketing pays off well during times of recession. So how are you marketing tourism as a brand?
Ans: We have launched a very aggressive marketing campaign and we have tweaked our campaigns with new creative in the print and a new online commercial. We have also launched an all India campaign, which is happening as we speak throughout the world, through our offices. We are using the image of a tiger for promotions as the animal is well-identified with India. This communicates a brave and strong image of an ‘Incredible India’. We are also focusing on highlighting the diverse features of India. So while our culture and heritage are well acknowledged and acclaimed the world over, we are also focusing on the fact that our adventure tourism, cruise and rural tourism are products that have a huge appeal in themselves.

Qs: What is the target of tourist inflow set for 2009?
Ans: We don’t fix any year-on-year target as such, but yes we are looking at 2010 giving us 10 million arrivals. Really, the mantra for making this initiative successful is to take full advantage of globalisation.

Dr. Lalit K. Bhanot
Secy. General, Organising Committee, Commonwealth Games, 2010

Qs: With Commonwealth Games round the corner, a huge influx of tourists is expected. Is the Indian hospitality and tourism sector ready?
Ans: The Government of India and the Tourism ministry has formed a committee which is looking after the fact that more and more hotels are built for the same. During the time when this project was started, we had 10,000 rooms in Delhi and NCR regions (including Five stars, three stars and budget hotels et al). The target set for Commonwealth Games was 40,000 rooms. Thus many new hotels are coming up in the same league in the Delhi and NCR regions.

Qs: How many tourists are expected to come in during the Commonwealth Games 2010?
Ans: The number of tourists that are expected to come to India during the Commonwealth Games in 2010 is equal to the number of tourist who flew into Melbourne during the last Commonwealth Games, which was around 5 lakh.

Qs: Last year gave the hospitality and tourism sector in India many hiccups, like the global slowdown and terror attacks . So how do you see Commonwealth Games attracting tourists in the country in the current conditions?
Ans: When there is a big platform like Commonwealth Games, wherein 71 nations are ready to participate, then the tourists can’t help but visit India. Moreover, the whole marketing campaign, including the publicity in 71 nations, makes India an attractive destinations for tourism.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
1500-plus IIPM students placed across the country with 44 bagging international offers
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IIPM Programme :- SUPERIOR COURSE CONTENTS
IIPM INTERNATIONAL - NEW DELHI, GURGAON & NOIDA
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